TERMS AND CONDITIONS OF BUSINESS


  • 1. A ’Contract’ is any work undertaken or service provided by Web Wiz One Limited for the Client on their request and as described in our confirmation order email to that Client.
  • A 'Client' is a person, persons, business or organisation using any of the services provided by Web Wiz One Limited.
  • 'Content' is both text and images that the Client requires on the website.

Terms and Conditions


  • The contract between Web Wiz One Limited and the Client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
  • The works to be carried out shall be as set out in the Web Wiz One Limited confirmation order email.
  • Email will be the method of contact with regard to all communication for the website design & development. It is the Client's responsibility to inform us of any change in email address so we always have up to date email contact details. Web Wiz One Limited can not be held liable in any way relating to communication issues if we are not supplied a valid email address. Web Wiz One Limited will acknowledge all emails within 2 working days. Our telephone support line is for website support issues only.

    If a customer's conduct via telephone is considered unreasonable we will insist on email communication only. Web Wiz One Limited reserve the right to cancel a contract should customer contact be in breach of our anti-harassment policy (*).
  • Web Wiz One Limited will only commence work on a Project after receipt of a refundable, 50% deposit of the quoted Project fee from the Client. Web Wiz One Limited will also require 25% payment upon overall approval of the home page design. The final 25% payment is to be made on completion of the website. The website will be switched to Live Mode once the Clients remaining balance is paid in full.
  • The deposit paid to Web Wiz One Limited covers the cost of design work carried out as well as any admin work and communication with Web Wiz One Limited. The deposit is non refundable. The unlimited design revisions offered by Web Wiz One Limited end when the client makes the second payment of 25% after the 50% deposit. Design changes beyond this point are subject to additional charges.
  • The unlimited design revisions offered by Web Wiz One Limited end when the client makes the second payment of 25% deposit before first designs are made (first 25% deposit is refundable within 2 weeks if project cancelled by client), when designs approved then another 50 % desposit and on completion of work and delivery final 25% payment to be made.
  • Web Wiz One Limited shall expect the Client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal.
  • It is important for the Client to keep in contact with Web Wiz One Limited Ltd throughout the entire Project. If a Client does not make contact for 2 weeks we will make up to 6 attempts to contact the client by email using the email address specified when the client place their order. If we do not receive a response to these attempts of contact the Project may be terminated, and the deposit will not be refunded. We will levy a £20 admin charge if the client later returns and wishes to continue work on their project.
  • Where images used on the website have been purchased by Web Wiz One Limited on behalf of the Client, these images are strictly for use on the website only. Web Wiz One Limited are not liable for misuse of these images by the Client or any other person’s copying, altering or distributing the images to individuals or other organisations.
  • Web Wiz One Limited cannot be held responsible for anything adversely affecting the Client's business operation, sales, or profitability that might be claimed is a result of a service offered by Web Wiz One Limited.
  • Where asked to provide search engine optimisation for a Client, Web Wiz One Limited do not guarantee any specific placement or high ranking on search engines.
  • Web Wiz One Limited do not take any responsibility for a clients website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating and hosting a clients website, there could be a change in the websites search engine ranking.
  • Web Wiz One Limited will endeavour to meet any given deadline, but do not guarantee and are not bound in any way to complete the Project by this date. The expected completion date provided by any employee of Web Wiz One Limited is purely an estimate.
  • Web Wiz One Limited own all design and code of the website until final payment has been received in full. Once final payment is received, the Client will then own the design and code of the website, unless Open Source Software is used. Images will have been purchased by Web Wiz One Limited for the Client, unless the images have been supplied by the Client. Images purchased by Web Wiz One Limited are licensed only for use on the client website and are limited to no more than 15 images dependent on the size of the project. Item 19 is subject to item 18.
  • All images displayed on the Client's website will only be used after authorisation by the Client, and are the sole responsibility of the Client regarding usage and copyright. Should any legal issues or claims arise from the content or copyright of any images supplied by the Client or Web Wiz One Limited , they will be the sole responsibility of the Client. This clause excludes images which are provided by Web Wiz One Limited.
  • Web Wiz One Limited has no control of, or responsibility for, the content of Clients’ websites. In no way does the textual or image based Content of our Client's web sites constitute Web Wiz One Limited endorsement, or approval of the website or the material contained within the website. Web Wiz One Limited has not verified any of the materials, images or information contained within our Client's web sites and is not responsible for the content or performance of these sites or for the Client's transactions with them. Web Wiz One Limited provides links or references to our Client's websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended Client site at all times.
  • Web Wiz One Limited shall place a text link on the footer of a Clients website that simply states the website was designed by Web Wiz One Limited and links to our company website.
  • Web Wiz One Limited are not liable for loss, damage or corruption to files or information stored on its servers or individual PCs relating to a Client's website. The Client is solely responsible for any information or files relating to its website.
  • Web Wiz One Limited makes no claims that the contents of this website may be lawfully viewed or downloaded outside England and Wales. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s Content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

    (*) Web Wiz One Limited will not tolerate any form of harassment against it's employees from customers or third parties and we reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct. This includes threatening behaviour and abuse directed towards our employees thereafter any further communication must be via postal mail only.

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